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Privacy Policy
1. Introduction
This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website or services, you agree to the terms of this policy.
2. Information We Collect
We may collect the following types of personal information:
- Student’s name, date of birth, and nationality
- Contact information (email address, phone number, mailing address)
- Education background and language ability
- Passport details and other identification documents (only when required for school applications)
- Parent or guardian contact details (for students under 18)
- Payment information (only if paying us directly)
3. How We Use Your Information
This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website or services, you agree to the terms of this policy.
4. Sharing Your Information
We may share your information with:
- Partner schools and educational institutions for application processing
- Payment processors (only if you make a payment to us)
- Insurance or visa support providers (only with your permission)
We will never sell, rent, or trade your personal information.
5. Data Storage and Security
Your data is stored using password-protected systems and secure cloud platforms. We take reasonable steps to protect your data from unauthorized access, disclosure, or misuse.
6. International Data Transfers
We may transfer your information to partner schools or service providers located in other countries. These recipients are expected to handle your information responsibly and in accordance with applicable data protection standards.
7. Data Retention
We retain your information only as long as necessary to:
- Provide our services
- Comply with legal or regulatory requirements
- Resolve disputes and enforce our agreements
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your data
- Request deletion of your data (where legally permissible)
- Withdraw consent for optional communications (e.g., marketing emails)
To exercise these rights, please contact us using the details below.
9. Cookies and Website Tracking
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your data
- Request deletion of your data (where legally permissible)
- Withdraw consent for optional communications (e.g., marketing emails)
To exercise these rights, please contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any significant changes will be posted on our website with the effective date.
11. Contact Us
If you have any questions or requests related to your personal data, please contact us at: contact@neo-english.com or via the enquiry form on our website.
